Icebreak Top

EXCHANGES 

Need to exchange your fitness apparel from Blue Surfer Girl?

Please read ALL of the following:

• Items can be exchanged for an alternative size within 30 days of when your order was shipped out.  (During the holiday season we make exceptions beyond 30 days if items are unused.)
• Merchandise must NOT have been WORN, WASHED or ALTERED; and MUST HAVE ORIGINAL HANG TAG ATTACHED.
• There is no charge for exchanges.
• Customer pays to ship exchange(s) to Blue Surfer Girl.  Blue Surfer Girl pays to ship new exchanged item(s) back to customer.
• Customer must include a note in the package stating the name on the order, their email address, and the new size(s) they would like.

• For any questions or concerns please email us at hello@bluesurfergirl.com.

Blue Surfer Girl is a fitness apparel company. Please do not try to return/exchange items from other companies.

To exchange please ship item(s): 1195 Red Hawk Dr Frisco, TX 75033, United States.

RETURNS

Please read ALL of the following:

• We offer FREE RETURNS. We also take care of returns for a refund to your original method of payment (ie. credit card). Original shipping charges are non-refundable.
• Merchandise must NOT have been WORN, WASHED or ALTERED; and MUST HAVE ORIGINAL HANG TAG ATTACHED.
• If you would like to return an item, please email hello@bluesurfergirl.com, quoting your order #, within thirty (30) days from the date of receiving your order, so we can issue a Return Authorization # and a USPS return shipping label.
• Please follow return instructions and do not send back without receiving shipping instructions.
• There is no restocking fee for leggings, sports bras or shorts.
• For any questions or concerns please email us at hello@bluesurfergirl.com.
• All returns are processed no more than 2-3 business days.

Blue Surfer Girl is a fitness apparel company. Please do not try to return/exchange items from other companies.

To return please ship item(s): 1195 Red Hawk Dr Frisco, TX 75033, United States

REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your item and will confirm if we are able to process your full refund.

We will refund the price of your item, including any taxes you were charged. Shipping charges are non-refundable.

Refunds will be processed as soon as possible but no more than 1-3 business days upon receipt of your item(s) and a credit will automatically be applied to your credit card or original method of payment.

LATE OR MISSING REFUNDS

If you haven’t received a refund after five business days, first contact your credit card company as it may take some time before your refund is posted.

If you’ve done this and still have not received your refund, please let us know by emailing hello@bluesurfergirl.com.

SHIPPING POLICY

STANDART SHIPPING

• 2-6 business days – FREE (USA only).
• We currently ship from Texas. The closer you are to us, the faster your shipping time will be.
• All shipping is sent with USPS.

SHIPPING QUESTIONS

When will my order ship out?  We hand make our items to order.  During busier times we require 2-6 business days to complete an order.

Will I receive tracking information?  Yes, when your order ships out you will receive an email with your tracking information.  Please keep an eye on your spam folder.

Why haven’t I received my tracking information?  Please allow up to 6 business days for us to complete your order.  If it has been longer than 6 business days, and you have checked your spam folder, then please email us at hello@bluesurfergirl.com. and we will resend your tracking.

 Do you ship to P.O. Boxes? Yes.

INTERNATIONAL SHIPPING

International Shipping is coming soon. Stay tuned.